Role :
Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards in relation to shipment co-ordination and customer service.
Work across functions to maintain overall performance standards, handle and resolve issues promptly and effectively, and achievement of team objectives.
Skills :
§ Customer-facing and interaction skills
§ Conflict resolution skills
§ Negotiation and interpersonal skills
§ People Management skills
§ Analytical, organisational and motivational skills
§ Software skills (Word, Excel, PowerPoint, etc.)
§ Telephone skills
§ Communication skills, spoken and written
§ Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable)
Competencies :
§Analysing, Planning & Organizing
§Decision making
§Results Oriented
§Teamwork
§Accountability
§Communication
§Self Management
Qualification/Experience:
§ O levels
§ A levels or Diploma (preferable) or equivalent
§ 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
§ Experience working in teams
An attractive remuneration package with standard company fringe benefits that include career progress awaits the selected candidates
All interested applicants should mail their CVs with contact details and name of two non-related referees with 7 days to
Country Human Resources Manager
Capitol A E I (Pvt) Ltd
No 66 Vivekananda Hills
Colombo 13.
careers@capitolaei.com
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